FAQs

  • Once a design has been chosen and finalized, it will need to be digitized into an embroidery file. We can use just about any digital design but PNG or JPEG works best. There is a small fee associated with digitizing the design. To upload your file, please click here.

  • My turn around time is generally 2-4 weeks for most projects. When you reach out with your project details, I will better be able to estimate your turnaround time based on the amount of items.

  • A partial payment is due at the beginning of the project to cover the cost of the samples and the final payment will be due prior to the delivery of your items.

  • Please contact Natalie directly to discuss the specific item.

  • Yes, we ship to the continental US.

  • We are located in Hudson, WI and can accommodate local pickup and drop off options.

  • Yes, the set up fee covers digitizing your design for our embroidery machines. This isa one time fee, per design.

  • Eliza Bee offers graphic design services if you are looking to have a design created. Please reach out to us to set up a call to discuss what your design needs are.

  • The most common question we receive pertains to pricing in embroidery. Many companies add embroidery costs into garment prices and may impose extra fees for designs with many stitches. We ensure transparency with no hidden fees during checkout. Key costs to consider when ordering custom embroidery include:

    • Setup Cost (starts at $XX per design)

    • Embroidery Cost (stitching/application charge)

    • Garment Cost

    • Shipping Cost.

  • The set up fee for digitizing covers the time that goes into creating a embroidery file for your design. 

  • Custom logos need manual digitization for the best results. While our design team uses advanced software, it cannot produce production-quality logos automatically. If such technology existed, we would use it and offer digitizing for free. Some companies hide this cost in their pricing, but once you pay us for digitizing, you won’t have to pay again. If you switch suppliers, you can download your digitized logo anytime.